Cloud Business Phone System with Built-in VoIP & IVR
Forget the technical complexity of VoIP phone services. SwitchBoard Cloud™ helps you configure your own phone system and leaves it ready to use with an included IVR (answering system with a phone menu) and a browser-based phone, all from a simple dashboard.
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Next-Gen AI Communication Platform
Empower your business with AI-driven speech-to-text, seamless integrations, and flexible, vendor-neutral architecture.
AI-Enabled Communication Platform
Power your business communication with a modern, AI-enabled platform designed for flexibility, reliability, and full control. Leverage intelligent features like AI-powered speech-to-text, seamless Twilio integration, and an open SIP-standard architecture that eliminates vendor lock-in—so you can scale, integrate, and adapt your communication infrastructure on your own terms.
AI Speech-to-Text
Convert live and recorded calls into accurate text transcripts using AI.
Twilio Integration
Easily connect your Twilio setup for scalable calling and messaging.
No Vendor Lock-in
SIP-based, non-proprietary architecture supporting flexibility and number retention.
Twilio is the gold standard in cloud communications for some of the world’s biggest brands. But using it directly means dealing with APIs, developers, and a complex setup. We take Twilio’s powerful infrastructure and wrap it in a simple, ready-to-use VoIP system.
Keep full control of your Twilio account, business numbers, and costs. It's 3 easy steps:
✔ Create your own Twilio account.
✔ Make it a paid account.
✔ Grant us access to your account to take care of all the configuration.
Curious which phones and apps work with SwitchBoard?
Check our Phone Compatibility guide.
Powered by Twilio Simplified for You
How It Works
Get Started in 3 Easy Steps
From Twilio to live calls, we handle the setup so your team can start testing immediately without any tech complexity.
01. Connect Your Twilio
Sign in or create your Twilio account and add a starting balance ($20 minimum).
02. Grant Us Admin Rights
Invite us as an Administrator so we can configure your account.
03. Go Live
Sit back while we build your custom IVR, set up call routing, and get your phone system ready.
Our Key Features
Our Services
SwitchBoard Cloud™ uses VoIP technology to manage telephone calls over the Internet.
Our interactive voice response (IVR) system automatically answers calls, providing callers with menu options to connect them directly to the appropriate agent or department.
Switchboard Cloud automatically records all calls by default, but you can disable this feature when working with sensitive information.
Learn more in our Documentation.
Document important conversation details using Switchboard Cloud's built-in call notes feature.
When you're unavailable to answer, Switchboard Cloud automatically captures caller messages through its integrated voicemail system
Your Switchboard Cloud installation includes a WebRTC phone app that works in any modern web browser.
Switchboard Cloud allows you to have group conversations, when at least 3 participants join a call, a conference will automatically be created.
While our web interface provides full functionality, for added convenience, you can also operate Switchboard Cloud directly from any compatible SIP phone.
Switchboard Cloud is compatible with VoIP SIP phones, mobile devices, and our included webphone app—choose whichever option best fits your workflow.
Who We Serve
We help businesses manage incoming and outgoing calls with ease. Switchboard Cloud™ routes calls to the right teams, keeps customers connected, and gives managers full control through a simple, web-based phone system.
Attorneys
Route client calls to the right legal department, consultations, and case updates instantly.
Dental
Manage appointments, billing inquiries, and patient support with a streamlined IVR flow.
Medical Practices
Route patient calls efficiently, reduce wait times, and keep medical staff connected.
Chiropractors
Simplify appointment booking, follow-ups, and patient inquiries through smart call routing.
MSPs/IT Consultants
Manage client support queues, call routing, and distributed IT teams efficiently.
Car Dealerships
Handle high-volume sales and service calls with industry-ready IVR templates.
Don’t see your industry listed? No worries!
Built to fit the way your team works, no matter the industry.
We supports businesses across a wide range of industries, beyond the list.
Enhance Customer Satisfaction with Ease, Even Beyond Business Hours
24/7 Easy Satisfaction
With SwitchBoard Cloud™, we can have a different phone tree configuration when the offices are closed. This way, callers can hear a message asking them, for example, to leave a voicemail, so they can be called back during business hours.
01.
Automate Customer Engagement
Use pre-built IVR menus and call routing to provide immediate assistance to callers, without manual transfers.
02.
Boost Support Team Productivity
One dashboard for calls, voicemails, and recordings, so your customer support team stays focused and provides efficient service.
03.
Hands-Free Call
Management
From auto-attendants to call recording, SwitchBoard runs in the background so you can focus on your business.
04.
Scale With Ease
Add users, lines, and features to our cloud contact center as your business grows. No new hardware required.
05.
Business Voicemail Greetings
Make the right impression even after hours with the custom voicemail message and voicemail greetings.
06.
Never Miss a Call or Conversation
Voicemail messages, call notes, and recordings ensure you have a complete history of every customer feedback, behavior, and interaction.
About Us
Switchboard Cloud™ Phone System
A Phone System to manage call queues for customer service in your company and keep audio records of all your business calls.
SwitchBoard Cloud™ is an Asterisk®-based corporate PBX that can fulfill a company’s phone system needs from an easy-to-use web interface. It uses VoIP technology to manage telephone calls over the Internet.
Frequently Asked Questions
Contact Us
Need a better way to manage business calls?
Get in touch to see how Switchboard Cloud™ can simplify calling and call management.